We designed our intranet to be continuously improved, and over recent weeks have been doing just that. Since the intranet’s launch last year we have gathered data and done extensive research to deepen our insights into our users’ behaviour. This is enabling …
User research is the bedrock of digital transformation, and without it we have no hope of developing great products and services. Ideally your team has a dedicated user researcher, you can access laboratory facilities when you want, and you have …
No digital product is ever perfect or finished. Even a site that is 90% cheaper than its predecessor, and boasts a user satisfaction reaching post-launch heights of 80%. My challenge as the new product manager for the Department of Health’s …
As an agile digital team, running an agile intranet project, I always wanted our testing model to reflect the principles of agile.
Rachael Harrison, Deputy Head of Internal Comms, talks about the journey they took to revolutionise content around the needs of users.
...We recruited a friendly contact from another Department, and someone I’d met on my Self Certification training at GDS. One person will be the Lead Assessor. The Service Team -...
One month ago we launched the Department's new intranet, including our new PolicyKit, in a fanfare of public sector savings, staff satisfaction, and another big win for small UK digital...
...it replaces. The new intranet will cost around 15% of the running cost of Delphi, DH’s old intranet. But there’s more. At the moment core processes on the intranet –...