..."to allow or even require a different operating model for government." So say two powerhouses of government leadership, Mike Bracken (at GDS) and Paul Maltby (at the Cabinet Office). They're...
...the nurses and assisted us in learning how best to tailor our comms. We didn’t rely on Twitter alone – you’re never going to reach all your audiences through only...
Digital delivery has huge potential to transform the health and care system –improving services to patients, supporting new models of care, driving efficiencies that allow more time to be spent on those most in need. The NHS deals with over …
If you haven’t heard of her already, there is a remarkable lady called Kate Swaffer. She is, as she puts it in her twitter biography, an advocate for people with dementia, living well with young onset dementia, a speaker, author, …
We've blogged a lot recently about our review of how we run digital consultations. When we kicked off the project, we thought feedback would focus on the functionality of the tools we use. What we actually received was lots of …
We blogged back in December about the user research we were doing as part of a Discovery phase around how the department runs digital consultations. Since then we've wrapped up the project and are cracking on with the next steps, but first here’s the how, what and why of what's been done so far.
The content team at the Department of Health is confident and empowered – and it shows in their high quality content. I reckon they've always been good at what they do, but they've become more confident and more empowered over …
...list: we are making the code for the Department of Health’s intranet available for free to anyone who wants to copy it. This should mean that other departments, local governments...
...the new intranet than in Delphi. Dave and Kylie talked us through the redesign of the NHS blood donor registration site, showing how our arm’s length bodies are using digital...
During 2014, we’ve been pushing the digital capability message pretty hard. (Summary: don’t be scared, it’s the same internet you have at home, now go do clever stuff.) So it’s nice to have a number to put on the progress we’ve made.