Email doesn’t seem to be many people’s priority these days. And I understand why, it can feel like an outdated channel of communication compared with the all-singing, all-dancing opportunities of snapchat or Facebook chatbots.
We designed our intranet to be continuously improved, and over recent weeks have been doing just that. Since the intranet’s launch last year we have gathered data and done extensive research to deepen our insights into our users’ behaviour. This is enabling …
No digital product is ever perfect or finished. Even a site that is 90% cheaper than its predecessor, and boasts a user satisfaction reaching post-launch heights of 80%. My challenge as the new product manager for the Department of Health’s …
Back in August, we introduced you to the ‘Having a baby’ discovery project, an exciting new research project we’re running. The project seeks to better understand the maternity journey through the experiences of women and families who are having a …
I'm Leisa Reichelt and I lead the user research community at the Government Digital Service (GDS). I'm very excited to see the Having a baby project is underway as it fits perfectly with the kind of user research we're doing at …
As you’ll have seen from the previous blog post, we here at Livework have been lucky enough to be working with the digital team on this exciting and important project, Having a Baby. And, as project leader and senior service …
A few weeks ago the DH digital team embarked on a research project to look at the experiences of women and their partners who are having a baby. We wanted to take a broad view of how people interact with …
Whilst ‘user needs’ is a term used in government more and more frequently, for some the concept remains shrouded in mystery; a way of concealing some kind of dark art perhaps.