Pro-active social insight
I joined the Civil Service a few months ago and one of the things both my parting and joining managers advised me to do was make the most of a particularly valuable time-limited offer: the fresh perspective. So I took …
An agile intranet
We designed our intranet to be continuously improved, and over recent weeks have been doing just that. Since the intranet’s launch last year we have gathered data and done extensive research to deepen our insights into our users’ behaviour. This is enabling …
How the wall is working
It’s been 3 months since I last blogged about the wall, and I thought I should probably share how it’s all going. The short answer is, really well! Since we launched the wall, each team has held a little meeting …
Digital highlights of the last year
Posted by:
Adam Bye, Posted on:
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Categories:
Capability, Content, Engagement, Policymaking, Services and products, Strategy
In two weeks digital and technology leads from across government will come together at Sprint 16, assessing progress over the last year and setting future priorities. In the run-up, I’ve been thinking about our own progress at the Department of …
Organising content on the intranet
...of time with real people and sticky notes. In this second sprint of the intranet development project, we’ve been doing lots of user research; testing how people currently interact with...
How to do user research on a shoestring
User research is the bedrock of digital transformation, and without it we have no hope of developing great products and services. Ideally your team has a dedicated user researcher, you can access laboratory facilities when you want, and you have …
How to improve your digital consultation
Susy and I ran a GCS comms exchange event the other day about digital approaches to running consultations in the department. You can watch the session below. It's quite long, so you might want to skip to the good bits: 0.00 …
Doing the right things first
My first job when I turned up in the DH Digital team was to review how we decide what to do next. I’m working in the strategy team, which means that alongside the work I do on raising capability within …
Continually improving our intranet
No digital product is ever perfect or finished. Even a site that is 90% cheaper than its predecessor, and boasts a user satisfaction reaching post-launch heights of 80%. My challenge as the new product manager for the Department of Health’s …
Making sense of service assessments
We’ve now included service assessments in the DH digital spend control processes, which means you will need a service assessment if you are developing a new or improved digital service.