Doing the right things first
My first job when I turned up in the DH Digital team was to review how we decide what to do next. I’m working in the strategy team, which means that alongside the work I do on raising capability within …
Continually improving our intranet
No digital product is ever perfect or finished. Even a site that is 90% cheaper than its predecessor, and boasts a user satisfaction reaching post-launch heights of 80%. My challenge as the new product manager for the Department of Health’s …
Making sense of service assessments
We’ve now included service assessments in the DH digital spend control processes, which means you will need a service assessment if you are developing a new or improved digital service.
Having a baby: developing prototypes for improved online experience
Back in August, we introduced you to the ‘Having a baby’ discovery project, an exciting new research project we’re running. The project seeks to better understand the maternity journey through the experiences of women and families who are having a …
What I learnt from championing the champions
They say time flies when you’re having fun, so I guess it shouldn’t come as such a surprise to me that my time at DH is up, and I’m off to pastures new. Early into my posting here at DH, …
Guest blog: Understanding user needs that cross government boundaries
I'm Leisa Reichelt and I lead the user research community at the Government Digital Service (GDS). I'm very excited to see the Having a baby project is underway as it fits perfectly with the kind of user research we're doing at …
Guest blog: Oodles of curiosity, heaps of empathy and lots of patience
As you’ll have seen from the previous blog post, we here at Livework have been lucky enough to be working with the digital team on this exciting and important project, Having a Baby. And, as project leader and senior service …
What we're doing on: content
Our digital strategies have tended to focus on internet culture, transformation and change rather than content. But the production and distribution of content has always been integral to everything we do in the DH digital team. Our content function is …
Introducing a new research project: Having a baby
A few weeks ago the DH digital team embarked on a research project to look at the experiences of women and their partners who are having a baby. We wanted to take a broad view of how people interact with …
Come and join the DH Digital Engagement Team
We've got a number of roles up for grabs in the Digital Engagement Team in DH. Two are currently live on Civil Service Jobs. They close on 20 August 2015. They are: Digital Engagement Manager (Ref 1463525) – open to …