Organising content on the intranet
...of time with real people and sticky notes. In this second sprint of the intranet development project, we’ve been doing lots of user research; testing how people currently interact with...
How to do user research on a shoestring
User research is the bedrock of digital transformation, and without it we have no hope of developing great products and services. Ideally your team has a dedicated user researcher, you can access laboratory facilities when you want, and you have …
How to improve your digital consultation
Susy and I ran a GCS comms exchange event the other day about digital approaches to running consultations in the department. You can watch the session below. It's quite long, so you might want to skip to the good bits: 0.00 …
Doing the right things first
My first job when I turned up in the DH Digital team was to review how we decide what to do next. I’m working in the strategy team, which means that alongside the work I do on raising capability within …
Continually improving our intranet
No digital product is ever perfect or finished. Even a site that is 90% cheaper than its predecessor, and boasts a user satisfaction reaching post-launch heights of 80%. My challenge as the new product manager for the Department of Health’s …
Making sense of service assessments
We’ve now included service assessments in the DH digital spend control processes, which means you will need a service assessment if you are developing a new or improved digital service.
Having a baby: developing prototypes for improved online experience
Back in August, we introduced you to the ‘Having a baby’ discovery project, an exciting new research project we’re running. The project seeks to better understand the maternity journey through the experiences of women and families who are having a …
What I learnt from championing the champions
They say time flies when you’re having fun, so I guess it shouldn’t come as such a surprise to me that my time at DH is up, and I’m off to pastures new. Early into my posting here at DH, …
Guest blog: Understanding user needs that cross government boundaries
I'm Leisa Reichelt and I lead the user research community at the Government Digital Service (GDS). I'm very excited to see the Having a baby project is underway as it fits perfectly with the kind of user research we're doing at …
Guest blog: Oodles of curiosity, heaps of empathy and lots of patience
As you’ll have seen from the previous blog post, we here at Livework have been lucky enough to be working with the digital team on this exciting and important project, Having a Baby. And, as project leader and senior service …