Propositions, spend controls, website hosting, platforms, solutions, channels.
Digital has huge potential to transform the health and care system by improving services, supporting new models of care and enabling a more efficient use of resources that allows more time to be spent on those most in need. The …
Hi, I’m Matt. I work in the Department of Health Digital team and my time is split between the NHS.UK Beta programme and the Healthy Start Scheme. On Healthy Start I’ll be offering support as a Product Manager. Hi, I’m …
We’ve been doing some more work on our intranet. Here's a rundown of our latest release and some final thoughts on what I've learnt working on this product. Why take a digital approach to an intranet? I’ve said in previous posts …
We designed our intranet to be continuously improved, and over recent weeks have been doing just that. Since the intranet’s launch last year we have gathered data and done extensive research to deepen our insights into our users’ behaviour. This is enabling …
In two weeks digital and technology leads from across government will come together at Sprint 16, assessing progress over the last year and setting future priorities. In the run-up, I’ve been thinking about our own progress at the Department of …
User research is the bedrock of digital transformation, and without it we have no hope of developing great products and services. Ideally your team has a dedicated user researcher, you can access laboratory facilities when you want, and you have …
No digital product is ever perfect or finished. Even a site that is 90% cheaper than its predecessor, and boasts a user satisfaction reaching post-launch heights of 80%. My challenge as the new product manager for the Department of Health’s …
We’ve now included service assessments in the DH digital spend control processes, which means you will need a service assessment if you are developing a new or improved digital service.
Back in August, we introduced you to the ‘Having a baby’ discovery project, an exciting new research project we’re running. The project seeks to better understand the maternity journey through the experiences of women and families who are having a …
I'm Leisa Reichelt and I lead the user research community at the Government Digital Service (GDS). I'm very excited to see the Having a baby project is underway as it fits perfectly with the kind of user research we're doing at …