How the Department of Health re-focused its intranet
Rachael Harrison, Deputy Head of Internal Comms, talks about the journey they took to revolutionise content around the needs of users.
What do you actually do?
...different platforms, translates the user stories into actual product functionality. A strong knowledge of the GDS Service Manual is essential. Defines the product vision. Creates effective and prioritised product delivery...
An update to our digital strategy
We've just published an update to our digital strategy.
Our first internal Service Assessment
...We recruited a friendly contact from another Department, and someone I’d met on my Self Certification training at GDS. One person will be the Lead Assessor. The Service Team -...
Guest blog: the importance of user testing
Ben McGuinness, Digital Manager at NHS Blood and Transplant, talks about his recent experience in running a user testing session to help redevelop the online organ donation registration form.
Digital and change: what to get excited about
I get excited when I notice something change for the better. Even more so when that change was made possible by the internet.
Intranet: lessons learned
One month ago we launched the Department's new intranet, including our new PolicyKit, in a fanfare of public sector savings, staff satisfaction, and another big win for small UK digital...
Using Yammer to deliver informal learning
...just one method. I've also set myself some rules to help me focus on what people here really need from learning activities: in context - learning should be delivered to...
Guest blog: helping people get online for health
Bob Gann, Programme Director for Widening Digital Participation at NHS England, talks about an ambitious digital skills initiative to help people get online for health.
Good enough metrics
A couple of weeks ago, as part of a development programme I'm doing through the GCS, I spent a week on a placement at Fabric, to learn a bit about what they do and how they do it.