Our first internal Service Assessment
As a team we like to eat our own dog food, so after we launched the new Intranet last month we wanted to check how well it meets the 26 points in the Digital by Default Service Standards.
Services and products
Propositions, spend controls, website hosting, platforms, solutions, channels.
Guest blog: the importance of user testing
Ben McGuinness, Digital Manager at NHS Blood and Transplant, talks about his recent experience in running a user testing session to help redevelop the online organ donation registration form.
Intranet: lessons learned
One month ago we launched the Department's new intranet, including our new PolicyKit, in a fanfare of public sector savings, staff satisfaction, and another big win for small UK digital businesses.
How far we've come: reflecting on 2 years of DH digital
Posted by:
Alice Ainsworth, Posted on:
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Categories:
Capability, Content, Engagement, Services and products, Strategy
We're planning a teaching session on digital for Will Cavendish our new DG for innovation, growth and technology.
Presenting the PolicyKit
Last week, as part of the new Department of Health intranet, we launched the PolicyKit.
DH's new intranet: Not with a bang
A year ago, head of government communications Alex Aiken described internal comms as ‘the Cinderella of the practice.’ We thought: let's fix this.
Guest blog: smarter working for health researchers
Here’s a guest blog by Justin Riordan-Jones about how he’s used Google Apps for Business to help a network of health researchers collaborate more effectively.
User (needs) research - a dark art
Whilst ‘user needs’ is a term used in government more and more frequently, for some the concept remains shrouded in mystery; a way of concealing some kind of dark art perhaps.
Using the Digital Services Framework for discovery
Discovery, as I outlined in a previous post, is the process of collecting evidence to support the development of your proposition and then laying down a plan for how you will make this a reality.
Guest blog: Keeping stakeholders happy while putting user needs first
This is the second in a series of posts from Rebecca Kemp, Interim Deputy Director for Digital at Public Health England (PHE).