Our first internal Service Assessment
...We recruited a friendly contact from another Department, and someone I’d met on my Self Certification training at GDS. One person will be the Lead Assessor. The Service Team -...
Services and products
Propositions, spend controls, website hosting, platforms, solutions, channels.
Guest blog: the importance of user testing
Ben McGuinness, Digital Manager at NHS Blood and Transplant, talks about his recent experience in running a user testing session to help redevelop the online organ donation registration form.
Intranet: lessons learned
One month ago we launched the Department's new intranet, including our new PolicyKit, in a fanfare of public sector savings, staff satisfaction, and another big win for small UK digital...
How far we've come: reflecting on 2 years of DH digital
Posted by:
Alice Ainsworth, Posted on:
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Categories:
Capability, Content, Engagement, Services and products, Strategy
We're planning a teaching session on digital for Will Cavendish our new DG for innovation, growth and technology.
Presenting the PolicyKit
Last week, as part of the new Department of Health intranet, we launched the PolicyKit.
DH's new intranet: Not with a bang
...it replaces. The new intranet will cost around 15% of the running cost of Delphi, DH’s old intranet. But there’s more. At the moment core processes on the intranet –...
Guest blog: smarter working for health researchers
Here’s a guest blog by Justin Riordan-Jones about how he’s used Google Apps for Business to help a network of health researchers collaborate more effectively.
User (needs) research - a dark art
Whilst ‘user needs’ is a term used in government more and more frequently, for some the concept remains shrouded in mystery; a way of concealing some kind of dark art perhaps.
Using the Digital Services Framework for discovery
Discovery, as I outlined in a previous post, is the process of collecting evidence to support the development of your proposition and then laying down a plan for how you will make this a reality.
Guest blog: Keeping stakeholders happy while putting user needs first
...people in PHE using our intranet and by presenting to as many people as we can find, in person and on webcasts. We are creating assets that we can re-use...