Social media insights and evaluation, GOV.UK stats, user research, stakeholder mapping
I’ve been thinking about the future of the Digital Engagement Team at DH. If you’ve been reading any of Stephen’s blogs, you’ll have read about some of the changes happening here at DH. The department is getting smaller, and we are …
I joined DH – and the civil service – at the start of the year and, with my colleagues, have developed a new approach to social media insights at the department.
We’re looking for a Digital Engagement Manager to join the DH digital team. If you want to find out what makes people take action, learn about online behaviours and deliver best in class digital communications services, this could be the …
Email doesn’t seem to be many people’s priority these days. And I understand why, it can feel like an outdated channel of communication compared with the all-singing, all-dancing opportunities of snapchat or Facebook chatbots.
Arriving at Richmond House on a cold, overcast Monday morning, my expectations for the next 6 months were not sky high. Thankfully, my initial thoughts have been proved spectacularly and superbly, wrong! A bit about me My name is Katie. …
I joined the Civil Service a few months ago and one of the things both my parting and joining managers advised me to do was make the most of a particularly valuable time-limited offer: the fresh perspective. So I took …
Back in August, we introduced you to the ‘Having a baby’ discovery project, an exciting new research project we’re running. The project seeks to better understand the maternity journey through the experiences of women and families who are having a …
I'm Leisa Reichelt and I lead the user research community at the Government Digital Service (GDS). I'm very excited to see the Having a baby project is underway as it fits perfectly with the kind of user research we're doing at …
As you’ll have seen from the previous blog post, we here at Livework have been lucky enough to be working with the digital team on this exciting and important project, Having a Baby. And, as project leader and senior service …
A few weeks ago the DH digital team embarked on a research project to look at the experiences of women and their partners who are having a baby. We wanted to take a broad view of how people interact with …