Arriving at Richmond House on a cold, overcast Monday morning, my expectations for the next 6 months were not sky high. Thankfully, my initial thoughts have been proved spectacularly and superbly, wrong! A bit about me My name is Katie. …
Travis Kelly, senior content designer at Public Health England (PHE), shares his team's experience of developing their content strategy.
I joined the Civil Service a few months ago and one of the things both my parting and joining managers advised me to do was make the most of a particularly valuable time-limited offer: the fresh perspective. So I took …
We designed our intranet to be continuously improved, and over recent weeks have been doing just that. Since the intranet’s launch last year we have gathered data and done extensive research to deepen our insights into our users’ behaviour. This is enabling …
It’s been 3 months since I last blogged about the wall, and I thought I should probably share how it’s all going. The short answer is, really well! Since we launched the wall, each team has held a little meeting …
In two weeks digital and technology leads from across government will come together at Sprint 16, assessing progress over the last year and setting future priorities. In the run-up, I’ve been thinking about our own progress at the Department of …
One of the big misconceptions about ‘digital’ is that it’s all about clever technical people doing things on very fast computers. If you type digital into google images, you see images that look just like The Matrix but in a …
User research is the bedrock of digital transformation, and without it we have no hope of developing great products and services. Ideally your team has a dedicated user researcher, you can access laboratory facilities when you want, and you have …
Susy and I ran a GCS comms exchange event the other day about digital approaches to running consultations in the department. You can watch the session below. It's quite long, so you might want to skip to the good bits: 0.00 …
My first job when I turned up in the DH Digital team was to review how we decide what to do next. I’m working in the strategy team, which means that alongside the work I do on raising capability within …