Service assessments in health: bringing it back to basics
I’m the delivery manager for the digital strategy team and I want to tell you about the lo-fi service assessment approach we recently piloted.
Healthy Start discovery - what we learned
In August we introduced you to the Healthy Start digital programme. The discovery phase of the programme has now concluded and we’re keen to share with you some of the things we’ve learned.
Six months as a business analyst in DH Digital
As a digital and technology fast streamer, I’ve just finished a 6 month stint as a business analyst in the DH digital team. My previous posting was at Navy HQ on Whale Island in Portsmouth, working on cyber security and data …
Introducing the NHS Jobs discovery
The NHS is the world’s 5th largest employer, coming in behind McDonalds.
Hold on, I think we might have fundamentally different ideas about what comms is
This is the third in a series of blogs about my role in DH 2020, the department’s programme to become a better, leaner organisation. At the Department of Health we are redefining and restructuring many of our teams as part …
Social media insight: what we’ve been doing and where we’re going
I joined DH – and the civil service – at the start of the year and, with my colleagues, have developed a new approach to social media insights at the department.
Join the DH digital engagement team
We’re looking for a Digital Engagement Manager to join the DH digital team. If you want to find out what makes people take action, learn about online behaviours and deliver best in class digital communications services, this could be the …
Guest post: Stepping into the product owner role
I was lucky enough to be offered a place on the Department of Work and Pensions (DWP) digital academy Product Owner course a couple of weeks ago over at Leeds One. This post is about what I experienced on the …
Bringing sexy back (to email)
Email doesn’t seem to be many people’s priority these days. And I understand why, it can feel like an outdated channel of communication compared with the all-singing, all-dancing opportunities of snapchat or Facebook chatbots.
The most important role of a (digital) leader
My time at the Department of Health will shortly be ending. I leave proud to have worked with such an impressive team - this blog highlights some of their achievements, from generating the highest number of visits ever to a …