https://digitalhealth.blog.gov.uk/2016/12/20/ibm-challenge/

Winning the IBM challenge with a Hoot

This guest blogpost is from Colin Pattinson - a digital and technology (DAT) fast streamer. Colin took part in the IBM challenge during his placement in the Department of Health Digital Strategy team. 

This post was written in collaboration with Amanda Mcmenamin (DAT fast streamer) and IBM graduates Andrew MacLachlan and Naomi Walker.

I took part in the Millennial Challenge competition, where IBM graduates and civil servants work as a team to address a problem that government faces today using digital and technology innovation.

Naomi Walker (left) and Amanda McMenamin (right) during a team planning session.

Me and my fellow DAT fast streamer Amanda joined IBM graduates Naomi and Andrew. We were encouraged to think about how public services will work in the future and make sure that our idea was feasible enough to put in place today.

Topic

We decided to try and tackle obesity. My posting in the Department of Health gave me access to statistics, such as obesity costing the UK around £73 billion per year and the potential damage it does to our health. We narrowed down the problem to childhood obesity, an area which:

  • is important to the government and society
  • has the potential to be influenced by an innovative solution
  • is a rewarding topic to invest our time in

Starting with user needs

We started by running a discovery phase and used IBM Design Thinking methodology.

We used a typical discovery format:

  • identifying users and a specific age group to target
  • listing user needs
  • creating user journeys
  • compiling user research
  • interviewing stakeholders
  • researching existing products/services and popular toys on the market today
  • investigating constraints that could affect the project
  • addressing ethical and assisted digital concerns
  • looking into the economics of the idea

Andrew from IBM created a working prototype to showcase the feasibility of the project.

Minimum viable HootSketch of Hoot toy

To help reduce childhood obesity our idea was Hoot – a small gadget, shaped like an owl. Our minimal viable product would have to:

  • measure the healthiness of snacks/meals/portion size, as user research shows families are aware of what meals were healthy, but have less of an understanding of portion sizes for children of different ages
  • measure physical activity
  • be desirable for both children and supporting adults
  • reward positive behaviour and not shame people into certain types of behaviour
  • be accessible to all children
  • not be focussed on an app, as user research shows parents are already worried about children spending too much time using devices and especially don’t want devices at the dinner table

Gamification

Hoot would encourage children to eat more healthily and exercise more via gamification by making it a game. Children would collect points for being healthy and receive badges for particular achievements. Hoot can reply back to the child in order to inform and encourage them further. Children would be able to compare their points with other nearby Hoots, creating ‘healthy’ competition.

Children would say what they ate and when they exercised through various inputs such as a camera, an accelerometer and directly through a microphone. These various inputs would make the gadget accessible to all children.

A winning result

The evidence we collected suggests that Hoot would be a worthwhile pursuit. The relatively small costs involved to produce and pilot a device could have a big impact on our target age group.

In early October we presented at a Whitehall event - and Hoot was victorious! The panel of civil servants and IBM staff commented on Hoot’s potential to do good, our research, which underpins the idea, and our methodology.

We were invited to speak at a large event organised by IBM on the Southbank, attended by Nick Robinson (BBC) who said he wanted a Hoot if it were ever released. Colleagues from Public Health England and the Home Office have also been in touch with our team about Hoot.

Understanding the problem plus team work equals success

presentationOur commitment to running a discovery paid dividends. We anticipated many of the panel’s questions and despite having a rather unusual product we had enough evidence to show why we produced the Hoot prototype.

It also really helped that the team enjoyed working together. Having a great camaraderie made all of the hard work that little bit easier!

Even if Hoot as an idea fades into the distance, the experience of running a discovery with a great team and having the opportunity to attack a meaningful problem was genuinely rewarding and a worthwhile experience.

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