User research is the bedrock of digital transformation, and without it we have no hope of developing great products and services. Ideally your team has a dedicated user researcher, you can access laboratory facilities when you want, and you have …
Whilst ‘user needs’ is a term used in government more and more frequently, for some the concept remains shrouded in mystery; a way of concealing some kind of dark art perhaps.
Discovery, as I outlined in a previous post, is the process of collecting evidence to support the development of your proposition and then laying down a plan for how you will make this a reality.
This is the second in a series of posts from Rebecca Kemp, Interim Deputy Director for Digital at Public Health England (PHE).
Rebecca Kemp, Interim Deputy Director for Digital at Public Health England (PHE) talks about the thinking behind their digital transformation programme.
'User first' is the mantra used within GDS and across government departments' digital projects. However sometimes, even if there is an identifiable user need it is not necessarily right that we – the government – are the ones to address …
The importance of an elevator pitch was drummed into me very early on in my career (I started off in advertising). This was because the ability to succinctly describe a client’s problem and our proposed solution significantly improved the chance …
As part of our preparations for the move to GOV.UK, in the Channel Strategy team we have been making our way round to see our DH Communications colleagues to inform them about GOV.UK and what this will mean for them. …
In this video filmed by the Government Digital Service, Rachel Neaman describes her role as Digital Leader for the Department of Health. Rachel, the Deputy Director for Digital, channel strategy and publishing at DH, explains why within the health and …
The information strategy for health and care was published on the DH website this morning. It covers lots of things, providing a ten year framework for transforming information for the NHS, public health and social care. Readers of this blog …