User research is the bedrock of digital transformation, and without it we have no hope of developing great products and services. Ideally your team has a dedicated user researcher, you can access laboratory facilities when you want, and you have …
Whilst ‘user needs’ is a term used in government more and more frequently, for some the concept remains shrouded in mystery; a way of concealing some kind of dark art perhaps.
Discovery, as I outlined in a previous post, is the process of collecting evidence to support the development of your proposition and then laying down a plan for how you will make this a reality.
...people in PHE using our intranet and by presenting to as many people as we can find, in person and on webcasts. We are creating assets that we can re-use...
...make a shortlist Make sure you prioritise the user needs over what’s technically possible, and your organisations’ goals Learning and improving If I were to do this transition again,...
...locating a nearby GP, checking symptoms, answering common health related questions. E-learning for health Meets healthcare professionals' training needs so that they can access sessions at a time that is...
...you’re doing. Here is a recent example of a good initial proposition from Health Education England: “Healthcare professionals are increasingly using e-learning and other types of innovative technology to access...
As part of our preparations for the move to GOV.UK, in the Channel Strategy team we have been making our way round to see our DH Communications colleagues to inform them about GOV.UK and what this will mean for them. …
In this video filmed by the Government Digital Service, Rachel Neaman describes her role as Digital Leader for the Department of Health. Rachel, the Deputy Director for Digital, channel strategy and publishing at DH, explains why within the health and …
The information strategy for health and care was published on the DH website this morning. It covers lots of things, providing a ten year framework for transforming information for the NHS, public health and social care. Readers of this blog …