Guest blog: How to rationalise legacy websites
...make a shortlist Make sure you prioritise the user needs over what’s technically possible, and your organisations’ goals Learning and improving If I were to do this transition again,...
Services and products
Propositions, spend controls, website hosting, platforms, solutions, channels.
Delivering live events digitally
...most of our other projects, but despite that there are many learnings we can take to inform our approach for smaller live events. National Information Board committee meeting I’ve recently...
Digital spend controls guidance: issue 2
Last year I wrote some basic guidance on navigating the digital spending controls following the introduction of new spend thresholds by the Government Digital Service (GDS).
A checklist for discovery – a basic guide of what to include
...the case. You should be able to explain both for the development phase and for the service after it has launched: -The operating model – the main processes and procedures...
What we’re doing with our e-newsletters
About a year ago, Alice Ainsworth and I gave a presentation at Mail camp 2013 about our plans to update the Department of Health (DH) e-newsletter offering. This blog provides an update on how we’re getting on.
Should this be our problem?
...locating a nearby GP, checking symptoms, answering common health related questions. E-learning for health Meets healthcare professionals' training needs so that they can access sessions at a time that is...
Articulating your proposition – or - what is your problem?
...you’re doing. Here is a recent example of a good initial proposition from Health Education England: “Healthcare professionals are increasingly using e-learning and other types of innovative technology to access...
First impressions from a Product Manager
As it’s now one month since I was welcomed into the Department of Health digital team, this seems a good time to share some thoughts and learnings so far. I...
But what if it's consistent with the proposition, but the platform doesn't do it (yet)?
I presented some of the findings of our work on the G8 dementia summit to the Digital Leaders the other week. The story I had to tell was about sustained open policy engagement over many months, using a range of …
Getting the most out of Citizen Space
We recently ran a survey of our internal DH Citizen Space users. Citizen Space is the digital tool that DH and a number of other local and central Government Departments use to run their consultations. Overall, our survey results were …