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Department of Health and Social Care

How to do user research on a shoestring

Posted by: Chris Fleming, Posted on: 26 November 2015 - Categories: Services and products, User research
Image of shoe laces and shoes

User research is the bedrock of digital transformation, and without it we have no hope of developing great products and services. Ideally your team has a dedicated user researcher, you can access laboratory facilities when you want, and you have …

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How to improve your digital consultation

Posted by: Stephen Hale, Posted on: 18 November 2015 - Categories: Engagement, Policymaking

Susy and I ran a GCS comms exchange event the other day about digital approaches to running consultations in the department. You can watch the session below. It's quite long, so you might want to skip to the good bits: 0.00 …

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Doing the right things first

Posted by: Sian Cooke, Posted on: 17 November 2015 - Categories: Strategy

My first job when I turned up in the DH Digital team was to review how we decide what to do next. I’m working in the strategy team, which means that alongside the work I do on raising capability within …

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Continually improving our intranet

Posted by: Chris Fleming, Posted on: 2 November 2015 - Categories: Services and products
dh intranet redevelopment

No digital product is ever perfect or finished. Even a site that is 90% cheaper than its predecessor, and boasts a user satisfaction reaching post-launch heights of 80%. My challenge as the new product manager for the Department of Health’s …

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Digital health and social care

A blog about digital work in the health and social care area within government and arm's length bodies.

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