Good customer service. We all want it, but it can sometimes be a tricky thing to get right. Especially when it comes to healthcare. Getting the right treatment at the right time is part of it, but good healthcare is …
Summary In line with Civil Service Reform and wider government policy, the Department of Health encourages its staff to use internet tools that aid productivity or provide useful functionality. But staff should be aware that tools provided by third parties …
I wrote a few weeks ago about changes to DH's digital operations, and our plans to streamline the number of digital channels we use. Stephen Hale also wrote recently about the types of digital content we use to explain policy, …
At Healthcare Innovation Expo 2013
Content on the Department of Health website will move to GOV.UK in the morning. If you visit tomorrow, you’ll see some new content, some old content and some content that has been retro-fitted to new formats. It’s been quite a …
Digital content is integral to our communication and policy engagement work. The department's digital strategy sets out how the the department will use digital tools and techniques to improve its policymaking process and communicate with its external audiences. Digital tools …
It’s funny what prompts a blog. It might be a need to share something brilliant, air an opinion or ask a question. Often the a blogs I read seem to be crafted responses to temporary moments of frustration. I’ve got …
We made some big changes to DH’s digital operations last week, though hopefully hardly anyone will have noticed... On Wednesday morning we migrated our wordpress subsites to their new hosting environment, and they’re now being managed by a small wordpress-specialist …
There are many opportunities for press officers to use digital tools in their roles. This could be anything from tweeting the link to a press release, to using digital listening tools to gauge stakeholder reactions. To help press officers make …
We’ve been doing lots of targeted comms about the move of the DH website to GOV.UK over the past six months and now with just 5 weeks to go we’ve really started going to town on it Last week I …