We've blogged a lot recently about our review of how we run digital consultations. When we kicked off the project, we thought feedback would focus on the functionality of the tools we use. What we actually received was lots of …
We blogged back in December about the user research we were doing as part of a Discovery phase around how the department runs digital consultations. Since then we've wrapped up the project and are cracking on with the next steps, but first here’s the how, what and why of what's been done so far.
The content team at the Department of Health is confident and empowered – and it shows in their high quality content. I reckon they've always been good at what they do, but they've become more confident and more empowered over …