User research is the bedrock of digital transformation, and without it we have no hope of developing great products and services. Ideally your team has a dedicated user researcher, you can access laboratory facilities when you want, and you have …
Last year an Annual Skills Survey here in DH concluded that about 20% of our staff considered themselves below ‘basic capability’ at digital stuff (with basic being defined as Level 7 on the Government Digital Strategy’s scale of inclusion). So …
We've blogged a lot recently about our review of how we run digital consultations. When we kicked off the project, we thought feedback would focus on the functionality of the tools we use. What we actually received was lots of …
...that appropriate access and learning opportunities are provided Capability – confidence, comfort and skills throughout the organisation so that staff can make the most of the opportunities and avoid those...
I grew up reading Tiger and Roy of the Rovers so when I noticed Susy mucking about with Stripgenerator I couldn't resist having a go. And then when I needed a slide to explain the work we're doing to develop …
We've just published our digital strategy. It sets out how the Department of Health will give its staff the knowledge, skills, tools and confidence to embrace digital in an increasingly digital world. It's been quite a task to produce it and …
Self-help gurus and sports coaches often recommend identifying your goals and then repeating them out loud, visualising yourself achieving them, sharing them with others, even tattooing them on to your skin. It's advice worth considering when you're planning and talking …