clairerhodes

Are twitter chats really effective?

Posted by: clairerhodes, Posted on: 3 October 2013 - Categories: Engagement

When you’re limited to 140 characters, can a twitter chat truly be an effective policy engagement tool? Based on my recent experience of a twitter chat with @wenurses, as part of our engagement around the proposed Vulnerable Older People’s Plan, …

Digital engagement to support compassion

Posted by: clairerhodes, Posted on: 11 April 2013 - Categories: Engagement

Good customer service. We all want it, but it can sometimes be a tricky thing to get right. Especially when it comes to healthcare. Getting the right treatment at the right time is part of it, but good healthcare is …