We've blogged a lot recently about our review of how we run digital consultations. When we kicked off the project, we thought feedback would focus on the functionality of the tools we use. What we actually received was lots of …
THIS VACANCY HAS NOW CLOSED
We need to be better at understanding the impact of our work. In the digital team, we’ve decided to focus the team efforts on projects which we can prove have been effective. There are lots of free online tools that …
Using social media to engage with stakeholders is a good way to both extend your reach to new stakeholders but to also increase your engagement level with those you are already working with. If you know who you want to …
There are many guidelines for using social media on the web (see Online conversations and your responsibilities as a civil servant). For DH staff, below are some simple tips that the digital team would recommend you consider before using social …
I’m often asked about social media strategies, whether DH has one, what our Twitter/Facebook/Pinterest etc strategy is. The short answer to this is we don’t have a stand-alone social media strategy, and there is a good reason for this. The …
The Department of Health’s digital strategy was published in December 2012. The strategy describes how staff will develop the knowledge, skills and confidence to make use of digital techniques to help develop better policy. The strategy commits the department to …
Good customer service. We all want it, but it can sometimes be a tricky thing to get right. Especially when it comes to healthcare. Getting the right treatment at the right time is part of it, but good healthcare is …
There are many opportunities for press officers to use digital tools in their roles. This could be anything from tweeting the link to a press release, to using digital listening tools to gauge stakeholder reactions. To help press officers make …
I've been enjoying reading all the posts about open policymaking over on the Demsoc blog. We've thought quite a lot about digital engagement at the Department of Health, and how we can use tools and techniques to invite people into …