User (needs) research - a dark art
Whilst ‘user needs’ is a term used in government more and more frequently, for some the concept remains shrouded in mystery; a way of concealing some kind of dark art perhaps.
Rebecca Handley
Using the Digital Services Framework for discovery
Discovery, as I outlined in a previous post, is the process of collecting evidence to support the development of your proposition and then laying down a plan for how you will make this a reality.
A checklist for discovery – a basic guide of what to include
We (the portfolio management team) have been asked a few times lately about common pitfalls or reasons that digital spend requests might be rejected.
Should this be our problem?
'User first' is the mantra used within GDS and across government departments' digital projects. However sometimes, even if there is an identifiable user need it is not necessarily right that we – the government – are the ones to address …
Articulating your proposition – or - what is your problem?
The importance of an elevator pitch was drummed into me very early on in my career (I started off in advertising). This was because the ability to succinctly describe a client’s problem and our proposed solution significantly improved the chance …