User (needs) research - a dark art
Whilst ‘user needs’ is a term used in government more and more frequently, for some the concept remains shrouded in mystery; a way of concealing some kind of dark art perhaps.
Rebecca Handley
Using the Digital Services Framework for discovery
Discovery, as I outlined in a previous post, is the process of collecting evidence to support the development of your proposition and then laying down a plan for how you will make this a reality.
A checklist for discovery – a basic guide of what to include
...the case. You should be able to explain both for the development phase and for the service after it has launched: -The operating model – the main processes and procedures...
Should this be our problem?
...locating a nearby GP, checking symptoms, answering common health related questions. E-learning for health Meets healthcare professionals' training needs so that they can access sessions at a time that is...
Articulating your proposition – or - what is your problem?
...you’re doing. Here is a recent example of a good initial proposition from Health Education England: “Healthcare professionals are increasingly using e-learning and other types of innovative technology to access...