We are recruiting 9 people to join our passionate and experienced digital transformation team at the Department of Health and Social Care (DHSC). We need enthusiastic digital and technology people to work with us on interesting and exciting health and social care projects.
At DHSC, we are proud of our purpose – to enable everyone to live more independent, healthier lives for longer. To achieve this, and create a great place to work, we have four values:
We are committed to promoting and supporting inclusion in the workplace, including flexible working options. We are helping to build a diverse and inclusive Civil Service where everyone can realise their potential.
We are in a joint unit between the department and NHS England. We are a dynamic and growing team with a great culture. As digital and technology are critical to delivery in health and social care, there are plenty of opportunities for interesting and exciting work.
We use our expertise in digital, data and technology to support better services across the health and care systems. We focus on the people using the services and the professionals who provide them.
We have specialists in user centred design, digital and technology assurance, product, delivery, and building digital capability – and we have communities of practice, so we can offer continued learning and development, support and training opportunities.
The roles we are recruiting are:
Depending on your role, you could be ensuring a new NHS system delivers value for users and the taxpayer. Or you could be working in collaboration with adult social care policy to build the foundations of a new service. Or you could be advising senior leaders on the value of digital and technology. Some of the recent projects we have worked on include Better Health: Rewards, adult social care workforce, weight management services and digital health checks.
Most of our work is in the discovery and alpha phases of projects, consulting with teams to ensure that we are focussed on solving the right problems and getting the best outcomes. We support teams to deliver digital products and services, but do not currently own specific services long term.
Whatever your role in the team, you will work in collaboration with policy and suppliers on varied and engaging projects. If this sounds like an environment you would like to work in, we would love to hear from you.
You can apply for these roles through Civil Service jobs. The roles will be published on a rolling basis, so do check back or set up an email alert if you cannot see the role you want to apply for.
If you want to learn more about these roles or have any other questions, please email digital.recruitment@dhsc.gov.uk with your contact details and one of the team leaders will get in touch with you.
From: NHSD
Assessment date: 17 February 2022
Reassessment Date: 4 August 2022
Stage: alpha
Result: met after reassessment
Service provider: NHS Digital
To access a range of national systems, NHS Staff and Health Care Professionals (HCPs) are mandated to have a strongly verified identity created by an agreed standards-based process on the national authentication service platform Care Identity Service (CIS) / CIS2. There are approximately 12k to 14k new verified identities created on CIS each month by a number of different mechanisms.
NHS Digital are responsible for the creation of these identities. Given the size and scale of the NHS delegation of responsibility for the creation of identities has been given to a Registration Authority (RA) which is a formally recognised role in an NHS Organisation. The RA can currently register an identity either face to face or over a video conference capability. The video conference capability was introduced temporarily via the COPI notice to support the response to the pandemic. It’s been helpful however as a sub-optimal solution that’s subject to quality of cameras and screenshots and photos of artefacts being submitted.
Apply for Care ID is a new product to provide NHS staff with a means to prove their identity online without the need to visit a Registration Authority. This is to replace the current emergency policy and is to be aimed at staff who are remote to the location of an RA organisation thereby saving time that could be spent on clinical activities. This will also support new use cases where HCPs will be required to access NHS systems but where there is no RA infrastructure and funding in place to support RA based registration. For example, dentistry, optometry and some care settings.
This service is for:
The NHSD business process of Identity Verification exists to protect patients’ data and for them to have trust in NHS’s management of that data. Therefore, two other indirect users must be considered in the design of the system:
The service did not meet point 1 of the Standard.
The panel was impressed that:
Before their reassessment, the team needs to:
The service met point 1 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service did not meet point 2 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 2 of the Standard.
What the team has done well
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 3 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service did not meet point 4 of the Standard.
The panel was impressed that:
Before their reassessment, the team needs to:
The service met point 4 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service did not meet point 5 of the Standard.
The panel was impressed that:
Before their reassessment, the team needs to:
The service met point 5 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 6 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 7 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service did not meet point 8 of the Standard.
The panel was impressed that:
Before their reassessment, the team needs to:
The service met point 8 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 9 of the Standard.
The panel was impressed that:
The service met point 10 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service did not meet point 11 of the Standard.
The panel was impressed that:
Before their reassessment, the team needs to:
The service met point 11 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 12 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 13 of the Standard.
The panel was impressed that:
The service met point 14 of the Standard.
The panel was impressed that:
From: DHSC
Assessment Date: 28/07/2022
Stage: alpha
Result: conditional met
Service Provider: NHSBSA (Business Services Authority)
Condition of meeting the standard
In order to meet the standard as alpha, the team needs to:
The government in association with the Department of Health and Social Care has pushed for a private bill to reduce the cost of drugs prescribed to a person undergoing hormone replacement therapy (HRT). It has been advised to cap the charges for collecting these drugs. This motion has been endorsed by the secretary of the state as well as ministers.
Policy has given the direction that a new type of Prescription Prepayment Certificate (PPC) is to be made available to individuals residing in England, which on purchase (£18.70) would give free entitlement to the Drugs for a period of 12 calendar months from the date of purchase. The project delivery date is April 2023.
NHSBSA worked closely with DHSC to design and appraise options to achieve the policy. Ministerial direction was given that a HRT PPC would be delivered.
Women over the age of 40 experiencing menopausal symptoms – natural or surgically induced
Current users typically:
2. ‘Non-typical’ HRT users
a. Individuals living with:
b. Surgical menopause under 40 (hysterectomy)
c. Trans community
d. Ethnic minority groups
Decision
The service met point 1 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
Decision
The service conditionally met point 2 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
In order to meet this point, the team needs to:
Before their next assessment, the team needs to:
Decision
The service met point 3 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
Decision
The service met point 4 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
Decision
The service met point 5 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
Decision
The service met point 6 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
Decision
The service met point 7 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
Decision
The service met point 8 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
Decision
The service met point 9 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
Decision
The service met point 10 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
Decision
The service met point 11 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
Decision
The service met point 12 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
Decision
The service met point 13 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
Decision
The service met point 14 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
From: DHSC
Assessment Date: 14/07/2022
Stage: beta
Result: met
Service Provider: NHS England with Marvell Consulting
The service brings together different types of information standards needed to support interoperability across health and adult social care. It allows users such as healthcare providers and IT suppliers to find out what standards to use to collect, format and exchange data in real time between systems and across organisational boundaries. The directory makes it easy to browse content that is otherwise spread out across many sites. It helps users understand what standards apply to their use case and provides key information such as dependencies between standards and if it has been assured or endorsed by professional bodies.
Primary users are people who adopt standards
This group includes:
Secondary user groups include:
Decision
The service met with strong recommendations point 1 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
The service met with strong recommendation point 2 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
The service met point 3 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
Decision
The service met point 4 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
Decision
The service met point 5 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
Decision
The service met point 6 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
Decision
The service met point 7 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
Decision
The service met point 8 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
Decision
The service met point 9 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
Decision
The service met point 10 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
Decision
The service met point 11 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
Decision
The service met point 12 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
Decision
The service met point 13 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
Decision
The service met point 14 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
From: DHSC
Assessment date: 3 March 2022
Stage: beta
Result: met
Service provider: NHS Digital
No previous assessment reports have been published. All previous assessments have been against the old 18-point standard.
The Buying Catalogue is a digital marketplace which enables NHS clinical IT systems buyers to browse, discover, compare, and create orders for centrally assured clinical IT systems.
Currently, the service consists of two main components: a catalogue of solutions and an order form.
Users can use the catalogue of solutions to search and filter the solutions based on the procurement framework they’re available from or based on the Capabilities they map to, where Capabilities are the way solutions demonstrate how they help meet business needs, which helps users find the solutions that best meet their requirements.
As well as supporting short-listing, the catalogue of solutions contains detailed information about each individual solution with the right level of detail for informed decision making. To offer a clinical IT system to the market through the Buying Catalogue, a supplier must have already demonstrated to NHS Digital’s GP IT Futures programme that the system has met NHS Digital’s requirements specification for each type of system. This demonstration is assured through a centrally operated assessment process, the outcome of which is clearly presented to users as part of each system’s ‘listings page’ on the Buying Catalogue. Note that the Buying Catalogue itself is not used to drive, manage, or enable this demonstration process.
The order form component allows users to start a transaction by creating an order summary for a procurement, online. The tool has a triage section that provides information on the procurement route a user needs to take and how they will be funding their order. It has been designed as a step-by-step process to enable users to efficiently complete an order.
Contextual support is integrated into the order form allowing users to get just-in-time information and complete the next steps. After completing an order form, users can review instructions on the next steps needed to complete the contractual documentation and formal process of a procurement off-catalogue.
The primary users of this service are:
Secondary users for the service are:
The service met point 1 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 2 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 3 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 4 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 5 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 6 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 7 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 8 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 9 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 10 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 11 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 12 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 13 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 14 of the Standard.
Before their next assessment, the team needs to:
From: DHSC
Assessment date: 26 May 2022
Stage: Beta
Result: Met
Service provider: NHS Digital
Care Identity Management (CIM) allows NHS and healthcare staff to be registered for a ‘Care Identity’ – a digital identity that can then be associated with health and care organisations they work for.
The system is used to assign and manage access controls that enable appropriate access to clinical systems and patient information. It is also used to assign authentication tokens that allow healthcare professionals to perform multi-factor authentication to these clinical and patient record systems.
This service is for:
Decision
The service met point 1 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
The service met point 2 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
The service met point 3 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
The service met point 4 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
The service met point 5 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
The service met point 6 of the Standard.
What the team has done well
The panel was impressed that:
Decision
The service met point 7 of the Standard.
What the team has done well
The panel was impressed that:
The service met point 8 of the Standard.
What the team has done well
The panel was impressed that:
The service met point 9 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
Decision
The service met point 10 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
The service met point 11 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
The service did not meet point 12 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
Decision
The service met point 13 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
The service met point 14 of the Standard.
What the team has done well
The panel was impressed that:
What the team needs to explore
Before their next assessment, the team needs to:
From: DHSC
Assessment date: 19 May 2022
Stage: beta
Result: met
Service provider: NHS Business Services Authority (NHSBSA)
The umbrella immigration health surcharge service had two Covid-19 peer reviews. These reports are not published. The student reimbursement is a new journey with a different start page and has not previously been assessed.
Overseas Healthcare Services (OHS) is an arm’s length body of Department of Health and Social Care (DHSC) managing reciprocal healthcare. As a result of the leaving the European Union (EU) the Trade and Cooperation Agreement (TCA) between the EU and United Kingdom (UK), was agreed. The agreement stated that reciprocal healthcare rights would continue from 1 January 2021. Therefore, EU students studying in the UK maintained their right to access the NHS for immediately necessary treatment as a UK resident would by showing their European Health Insurance Card (EHIC). As the Swiss convention came into force in November 2021 students from Switzerland were included in the reimbursement scheme.
As freedom of movement came to an end from 1 January 2021 any EU or Swiss student who moved on or after this date must pay the UK immigration health surcharge (IHS) if they are coming to the UK for longer than 6 months. The TCA includes a right in such circumstances for the student to receive a reimbursement of the IHS if they meet the necessary criteria.
This assessment’s focus is on the IHS reimbursement scheme for EU and Swiss students.
This service is for:
The service met point 1 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 2 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 3 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 4 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 5 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 6 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 7 of the Standard.
The panel was impressed that:
The service met point 8 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 9 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 10 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 11 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 12 of the Standard.
The panel was impressed that:
The service met point 13 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 14 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
From: DHSC
Assessment date: 24 March 2022
Stage: live
Result: conditionally met at reassessment
Service provider: Human Tissue Authority (HTA)
Conditions of meeting the standard:
Note that there was no design assessor available for this assessment.
Point 4 has been removed from this report and point 5 is only partially covered. The assurance team decided this was the most appropriate approach given the size of the service, the risks and the timelines.
The HTA website acts as a repository of information. The website is being redeveloped to:
This service is for both the public and professionals (licensees) working at the establishments the HTA regulates.
The service met point 1 of the Standard.
The panel was impressed that:
In the live phase, the team needs to:
The service met point 2 of the Standard.
The panel was impressed that:
In the live phase, the team needs to:
The service conditionally met point 3 of the Standard.
Condition: send a specific communication to users when switching off the legacy website
The panel was impressed that:
In the live phase, the team needs to:
The service met point 5 of the Standard.
The panel was impressed that:
In the live phase, the team needs to:
The service met point 6 of the Standard.
The panel was impressed that:
In the live phase, the team needs to:
The service met point 7 of the Standard.
The panel was impressed that:
In the live phase, the team needs to:
The service met point 8 of the Standard.
The panel was impressed that:
In the live phase, the team needs to:
The service conditionally met point 9 of the Standard.
Condition: investigate the data retention policy on all user submissions including personal information
The panel was impressed that:
In the live phase, the team needs to:
The service met point 10 of the Standard.
The panel was impressed that:
In the live phase, the team needs to:
The service met point 11 of the Standard.
The panel was impressed that:
In the live phase, the team needs to:
The service met point 12 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 13 of the Standard.
The panel was impressed that:
The service met point 14 of the Standard.
The panel was impressed that:
In the live phase, the team needs to:
From: DHSC
Assessment date: 11 May 2021
Reassessment Date 26 January 2022
Stage: alpha
Result: Conditionally met at reassessment
Service provider: DHSC
Condition of meeting the standard: Please return a plan for your beta phase, for the panel to review.
This service aims to solve the problem of allowing staff in NHS Trusts to report faults on their premises to their facilities management (FM) service provider. The service then sends an email to the FM provider’s helpdesk service.
The app will walk the user through several information gathering screens to create a profile of the fault to be sent to the FM provider.
The app is being tested primarily with Trusts with Private Finance Initiative (PFI) contracts, however is being developed with the intention of a wider application across the NHS.
This service is for:
The service met point 1 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service did not meet point 2 of the Standard.
The panel was impressed that:
Before their reassessment, the team needs to:
The service met point 2 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service did not meet point 3 of the Standard.
The panel was impressed that:
Before their reassessment, the team needs to:
Before their next assessment, the team needs to:
The service met point 3 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 4 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 5 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service did not meet point 6 of the Standard.
The panel was impressed that:
Before their reassessment, the team needs to:
Before their next assessment, the team needs to:
The service met point 6 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service did not meet point 7 of the Standard.
The panel was impressed that:
Before their reassessment, the team needs to:
Before their next assessment, the team needs to:
The service met point 7 of the Standard.
The panel was impressed that:
The service met point 8 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service did not meet point 9 of the Standard.
The panel was impressed that:
Before their reassessment, the team needs to:
Before their next assessment, the team needs to:
The service met point 9 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 10 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service did not meet point 11 of the Standard.
The panel was impressed that:
Before their reassessment, the team needs to:
Before their next assessment, the team needs to:
The service met point 11 of the Standard.
The panel was impressed that:
The service met point 12 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service did not meet point 13 of the Standard.
The panel was impressed that:
Before their reassessment, the team needs to:
Before their next assessment, the team needs to:
The service met point 13 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service did not meet point 14 of the Standard.
The panel was impressed that:
Before their reassessment, the team needs to:
Before their next assessment, the team needs to:
The service met point 14 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
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From: NHSX
Assessment date: 20 January 2022
Stage: Alpha
Result: met
Service provider: NHSE/I
The service brings together different types of information standards needed to support interoperability across health and adult social care. It allows users such as healthcare providers and IT suppliers to find out what standards to use to collect, format and exchange data in real time between systems and across organisational boundaries. The directory makes it easy to browse content that is otherwise spread out across many sites. It helps users understand what standards apply to their use case, and provides key information such as dependencies between standards and if it has been assured or endorsed by professional bodies.
Primary users are people who adopt standards This group includes:
Secondary user groups include:
The service met point 1 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 2 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 3 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 4 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 5 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 6 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 7 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 8 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 9 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service has met point 10 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 11 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 12 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 13 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to:
The service met point 14 of the Standard.
The panel was impressed that:
Before their next assessment, the team needs to: